Wine is sensitive to temperature change, as well as light, heat and humidity. Therefore, correct storage is
crucial for provenance and maturation. Our cellars in Observatory and Maitland, Cape Town provide the ideal
conditions for both long and short-term wine storage. All wines are stored in our clean, dry, dark and
vibration-free cellars. The temperature is controlled at 14°C, at a humidity of 70%, and is monitored and
recorded daily. The cellars are locked and protected with high-security alarms and CC cameras. Access is only
permitted with a member of Wine Cellar. Our storage customers are able to view their cellared wines online and request withdrawals at the click of a button.
We will contact you within 24 hours and send through your online cellar login details. Please note: A minimum cellaring period of 6 months per contract unless otherwise
agreed. Customers are required to enter into a binding agreement with Wine Cellar at the
commencement of cellaring.
All wines require cataloguing and checking before being accepted into storage.
How do I transfer my wines to Wine Cellar?
For wines currently stored elsewhere, we can arrange for them to be transferred to our cellars.
Email your requirements to the cellaring team and we
will contact you regarding the transfer fees.
How do I withdraw wines from storage?
Wine Cellar requires 24 hours’ notice for access to reserves.
Wine withdrawals can be requested online via your cellaring dashboard or ordered via email to the cellaring team.
Withdrawal wines are available for collection from Monday to Friday, 8am to 5pm only.
Costs associated with the transport and delivery of withdrawn wines are for the customer’s own
Full payment is required on the withdrawal of all wines.
Can I get my storage wines delivered?
Yes, but any costs associated with the transport and delivery of withdrawn wines are for the
customer’s own account (including wines previously purchased from Wine Cellar).
No upfront payment is required when opening an account. We bill quarterly in arrears.
You will receive your invoice via email at the end of February, May, August and November.
All the payment options will be provided with the invoice. You can pay your account via credit/debit
card, SnapScan, Instant EFT, or via a manual bank transfer. We except Visa, Mastercard, Masterpass,
Amex and Diners cards.